Urgent Opening For Customer Support Executive

Roles and Responsibilities:-


  • Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.
  • Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.
  • Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.
  • Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.
  • Bridge the gap between customers and our internal stakeholders for timely and effective resolution.
  • Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.
  • Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Ability to handle customer calls/ queries/ grievances.
  • Excellent interpersonal and communication skills both written and verbal.
  • Familiarity with CRM systems will be a plus.
  • Experience in MIS/ dashboard preparation.


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